Tim Hortons

Reviews

• ★ ☆ ☆ ☆ ☆
  The last 2 times we have come it has taken plus 10 mins through the drive thru. Pretty disappointed lately
  By Jennifer Van Linthout, January 21, 2017
• ★ ★ ★ ★ ★
  Great location. Always bang on. The management couldn't be any better. Thanks.
  By Mike, November 06, 2016
• ★ ☆ ☆ ☆ ☆
  Absolutely disgusting customer service! The worst I have ever received in a Tim Horton's. I work midnights and stop in for my breaks almost every night. I am normally greeted by the same friendly woman. This evening I went in to your location and another woman was working. A miserable woman who failed to realize I had been standing at the front counter for almost ten minutes. I kept thinking she would finally walk over and she did not. At 1am, the store was dead, and she completely ignored the front. She finally walks over and just stares at me. I smile, and she continues to stare at me. I begin to order (no hello, no greeting). She tells me my total, I tell her debit. As she continues to just scowl at me. I understand people have bad days, but this was unprofessional and unnecessary. We have all worked in a customer service position, you greet customers when they walk in, you smile, if you're having a bad day then you can fake it. I've had wonderful conversations with the two other women normally working. So this caught me off guard! I move over to the counter you pick up your orders at. She makes my iced capp and walks right by me to the opposite counter. I then have to walk to the other counter to pick up my iced capp. Still not a word from her. Same scowl. And we all know she did that on purpose. How unprofessional and immature. She makes my bagel, walks over and hands it to me and walks away. Not one single word. Not one! I would not recommend this location, if you are to go in you stand the chance of coming across the most miserable person to ever work customer service. I have NEVER felt unwelcome in an establishment. This employee made me feel out of place and very unwelcome. This is a fantastic example of why the minimum wage should remain the same. Even though Tim Horton's employees are still paid less, with employees such as this, a raise of any kind is not even slightly deserved! If it was my location, the miserable, scowling, unprofessional woman would be fired immediately. If she can't muster up a smile or a greeting, she's in the wrong type of work! To sum it up, drive to another location. You'll be glad you did.
  By Courtney Preszcator, August 19, 2016

Photo gallery of Tim Hortons

About Tim Hortons in Brantford